Datenschutz

Privacy Policy Overview

This Privacy Policy explains how Urazon.com collects, uses, stores, shares and protects personal data when customers use the Store, create an account, place orders, purchase digital products, contact support, manage cookie preferences or use available Website services.

1. Introduction

1.1 We attach great importance to protecting your personal data and respecting your privacy. We have established security and confidentiality rules to ensure that personal data processed through Urazon.com is handled in a lawful, secure and transparent manner.

1.2 This Privacy Policy explains how and why we collect, use, store, share and protect your personal data when you access our Website, create an account, place an order, purchase digital products, contact us, use social login, manage cookie preferences or interact with any service available on Urazon.com.

1.3 Urazon.com is an online store offering digital products, including game keys, activation codes, software licences, downloadable content and other digital products delivered electronically.

1.4 Creating a customer account is required in order to purchase products on Urazon.com. We do not offer guest checkout because customer accounts are necessary to securely connect each order with the correct customer, provide access to purchased digital products, manage payment status, keep order history, prevent fraud, support refunds or complaints and provide post-sale customer support.

1.5 Your personal data is processed in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation or “GDPR”, and applicable Polish data protection, consumer protection, accounting and e-commerce laws.

1.6 Certain terms used in this Privacy Policy may have the same meaning as given in the Terms and Conditions of the Website.

2. Data Controller

2.1 For the purposes of data processing and control, the relevant legal entity is:

• •WINDOW DIGITAL Moussa Sediri
• •Karla Dedeciusa 1 / 48
• •93-217 Łódź, Poland
• •NIP: 7282845892

2.2 Website:

• •https://urazon.com

2.3 Contact details:

• •General contact: [email protected]
• •Customer service: [email protected]
• •Legal and privacy contact: [email protected]

2.4 You can also contact us by using contact forms or support systems available on the Website.

3. Scope of This Privacy Policy

3.1 This Privacy Policy applies to individuals who access, browse and use Urazon.com. Its purpose is to inform you how we collect and process your personal data through your use of the Website.

3.2 We collect personal data when you access our Website, create a customer account, place an order, purchase digital products, contact us, send us feedback, submit a complaint, request support, use social login, manage cookie preferences, subscribe to communications or take part in promotions, surveys, reviews or other Website features.

3.3 If you contact us in relation to a business, partnership, tax, legal or accounting matter, this Privacy Policy also applies to personal data processed in connection with that communication.

3.4 It is important that you read this Privacy Policy together with our Terms and Conditions, Refund Policy, Cookie Settings and any other notice that may be provided when we collect or process personal data for a specific purpose.

4. Personal Data We Process

4.1 We may process the following personal data of users of the Website:

• •First name and last name.
• •E-mail address.
• •Customer account data.
• •Encrypted password.
• •Customer number or account identifier.
• •Billing data.
• •Order number.
• •Products purchased.
• •Payment status.
• •Transaction reference.
• •Refund or complaint information.
• •Digital delivery status.
• •Information about whether a digital product has been delivered or accessed.
• •Support messages.
• •Screenshots or attachments voluntarily provided by the customer.
• •Cookie consent preferences.
• •IP address.
• •Browser type and version.
• •Device type.
• •Operating system.
• •Session identifiers.
• •Website usage information.
• •Marketing and communication preferences.
• •Social login data, if the customer uses Google, Facebook, Discord, Twitch or another enabled social login option.

4.2 It may happen that we also process other personal data that you provide to us voluntarily, for example when contacting customer support or submitting a complaint.

4.3 We do not intentionally collect special categories of personal data, such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, trade union membership or criminal offence data.

4.4 Please do not provide special categories of personal data through the Website unless strictly necessary for a specific legal reason.

5. How Personal Data Is Collected

5.1 We obtain information about users through the Website in the following ways:

• •Through your use of the Website, when you provide information about yourself, for example when you create an account or place an order.
• •When you contact us using forms, e-mail or support systems available on the Website.
• •When you use social login options, if enabled.
• •When payment providers send us information about payment status, refunds or failed payments.
• •When we contact you regarding your order, complaint, account, refund, review or support request.
• •In an automated manner when you use the Website, for example through cookies, logs, security tools and analytics technologies.
• •Through technical systems that protect the Website, accounts, payments and digital delivery from fraud, abuse or unauthorised access.

6. Security

6.1 We take reasonable technical and organisational measures to ensure that your personal data is treated securely and protected against unauthorised access, collection, use, disclosure, copying, modification, loss, destruction or similar risks.

6.2 To prevent unauthorised access or disclosure, we use appropriate physical, electronic and managerial procedures to safeguard and secure the information processed through the Website.

6.3 These measures may include encrypted communication, secure authentication, restricted access to administration systems, server monitoring, backups, access control, security logs, firewall rules, anti-fraud checks, Cloudflare security services and regular technical maintenance.

6.4 However, please remember that using the Internet always carries the risk of security incidents. Although we aim to reduce this risk as much as possible, no online system can be guaranteed to be completely secure.

6.5 If you believe that your account or personal data is no longer secure, please contact us immediately.

7. Purposes and Legal Bases of Processing

7.1 Customer account

7.1.1 Creating a customer account is required to purchase digital products on Urazon.com.

7.1.2 We use your identity, contact, account and technical data to create and maintain your customer account, allow secure login, manage account settings, keep order history and provide access to purchased digital products.

7.1.3 The processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.

7.1.4 The processing is also necessary for our legitimate interests in operating a secure digital store, preventing fraud, protecting customer accounts and maintaining reliable order records.

7.2 Order processing and digital delivery

7.2.1 We use your identity, contact, order, payment and technical data to process purchases, verify payment status, deliver digital products, provide access to order history, manage failed payments, process refunds and handle complaints.

7.2.2 The processing is necessary for the performance of a contract with you.

7.2.3 In some cases, processing is also necessary to comply with legal obligations, including accounting, tax and consumer protection obligations.

7.3 Payments, refunds and chargebacks

7.3.1 We use your order and payment data to manage payments, confirm successful transactions, process refunds, handle failed payments, respond to chargebacks and prevent payment fraud.

7.3.2 Payment providers may process your payment data under their own terms and privacy policies.

7.3.3 We do not store full payment card numbers, CVV codes or full bank login credentials on Urazon.com.

7.3.4 The processing is necessary for the performance of a contract, compliance with legal obligations and our legitimate interest in protecting the Website from fraud and payment abuse.

7.4 Customer support

7.4.1 We use your identity, contact, account, order, payment, technical and support data to respond to questions, solve activation or delivery issues, review screenshots, handle complaints, assist with refunds and provide customer service.

7.4.2 The processing is necessary for the performance of a contract and for our legitimate interest in providing effective customer support and keeping accurate support records.

7.5 Accounting, tax and legal obligations

7.5.1 We use order, invoice, payment and customer data to comply with accounting, tax, invoicing, legal and regulatory obligations.

7.5.2 This may include keeping records required by Polish law, responding to lawful requests, managing legal claims and cooperating with tax authorities or other public authorities where required.

7.5.3 The processing is necessary to comply with legal obligations.

7.6 Website protection and fraud prevention

7.6.1 We use technical, security, account and transaction data to protect Urazon.com, customer accounts, payments, digital product delivery and our business from fraud, abuse, unauthorised access, malicious traffic, automated attacks and other security risks.

7.6.2 This may include the use of hosting security, Cloudflare, server logs, firewall rules, anti-fraud checks and other technical protections.

7.6.3 The processing is necessary for our legitimate interest in securing the Website, preventing fraud and protecting customers and our business.

7.7 Shopware-based store operation

7.7.1 Urazon.com is operated through a Shopware-based e-commerce system.

7.7.2 We use personal data within the store infrastructure to operate customer accounts, cart, checkout, order management, digital delivery, CMS pages, e-mail notifications and customer service features.

7.7.3 The processing is necessary for the performance of a contract and for our legitimate interest in operating and maintaining a reliable online store.

7.8 Website analytics and performance

7.8.1 We may use analytics and performance tools, including Google Analytics where enabled, to understand how visitors use Urazon.com, measure Website performance, identify errors, improve navigation and optimise the customer experience.

7.8.2 This processing may include technical data, usage data and cookie data.

7.8.3 Analytics and performance cookies are used only where permitted by law and, where required, only after you give consent through the cookie preferences panel.

7.9 Advertising and campaign measurement

7.9.1 We may use advertising tools, including Google Ads and Meta Ads where enabled, to measure advertising effectiveness, understand campaign performance and provide more relevant promotional content.

7.9.2 Advertisement cookies and similar technologies are used only where permitted by law and, where required, only after you give consent through the cookie preferences panel.

7.10 Social login

7.10.1 If you choose to log in or register using a social login provider, such as Google, Facebook, Discord or Twitch, we may receive limited identity and contact data from that provider, such as your name, account identifier or e-mail address.

7.10.2 The processing is based on your choice to use the social login option and is necessary to create or access your customer account.

7.10.3 The social login provider may also process your data under its own privacy policy.

7.11 Service communications

7.11.1 We may send you service-related communications, such as account messages, order confirmations, payment status updates, password reset messages, support replies, refund updates and important changes to our services or policies.

7.11.2 These communications are necessary for the performance of a contract, legal compliance or our legitimate interest in operating the Website.

7.12 Marketing communications

7.12.1 If you subscribe to marketing communications or where permitted by law, we may send you product updates, offers, promotions or store news.

7.12.2 You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us.

7.12.3 Marketing communications are based on your consent or our legitimate interest where legally permitted.

8. International Transfers

8.1 Some of our service providers may process personal data outside the European Economic Area.

8.2 This may apply to providers of hosting, payment services, security services, analytics, advertising tools, social login, e-mail delivery or technical infrastructure.

8.3 Where personal data is transferred outside the EEA, we will ensure that such transfers are made in accordance with applicable data protection laws.

8.4 This may include using an adequacy decision, standard contractual clauses, contractual safeguards, technical safeguards or another lawful transfer mechanism permitted under GDPR.

9. Your Rights

9.1 Each data subject has the following rights:

• •The right of access to personal data.
• •The right to rectify inaccurate or incomplete personal data.
• •The right to erase personal data where legally possible.
• •The right to request restriction of processing.
• •The right to request the transfer of personal data.
• •The right to object to processing based on our legitimate interest.
• •The right to object to processing for direct marketing purposes.
• •If personal data is processed on the basis of consent, the right to withdraw consent at any time.
• •Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• •The right to lodge a complaint with the supervisory authority.

9.2 To exercise your rights, please contact us using the contact details provided at the beginning of this Privacy Policy.

9.3 For security reasons, we may ask you to verify your identity before completing a request.

9.4 If you are located in Poland, you may contact the Polish supervisory authority:

• •Prezes Urzędu Ochrony Danych Osobowych
• •ul. Stawki 2
• •00-193 Warszawa, Poland
• •Website: https://uodo.gov.pl

10. Personal Data Recipients

10.1 Your personal data may be shared with third parties where necessary for the provision of services on the Website, fulfilment of our contract with you, compliance with legal obligations or our legitimate interest.

10.2 The categories of recipients to whom we may share your personal data are as follows:

• •Hosting and server infrastructure providers who host the Website, database, files, logs and related technical systems.
• •Shopware-based store infrastructure and technical service providers used to operate the Website, customer accounts, checkout, orders and CMS features.
• •Cloudflare, where enabled, for DNS, CDN, firewall, DDoS protection, security filtering and Website performance.
• •Payment providers and payment operators handling payments, refunds, chargebacks and payment security.
• •E-mail delivery providers used to send transactional messages, order confirmations, password reset messages and support communications.
• •Customer support tools or communication systems used to respond to customer requests.
• •Google Analytics, where enabled, for Website analytics and performance measurement.
• •Google Ads, where enabled, for advertising measurement and campaign performance.
• •Meta Ads, where enabled, for advertising measurement and campaign performance.
• •Google, Facebook, Discord and Twitch, where social login options are enabled and used by the customer.
• •Accounting, tax, legal or advisory service providers who support us with accounting, tax compliance, legal claims, business records or professional advice.
• •Public authorities, including tax authorities, courts, regulators or law enforcement, where we are legally obliged to disclose data or where disclosure is necessary to protect our rights.
• •Business transfer parties, if necessary in connection with a merger, restructuring, sale of business or transfer of assets.
• •External digital fulfillment providers, including Automater.com and Automater.pl. These services are used to automatically fulfill and charge electronic activation keys. When processing an order, Urazon may share only the information necessary to complete the fulfillment, including the customer's email address, the product name, and the purchase price.
• •This information is shared solely for the purpose of automated digital product fulfillment and delivery, in accordance with our Privacy Policy and applicable data protection laws.

10.3 We do not sell your personal data.

10.4 We do not disclose customer personal data to internal product sourcing systems or internal purchasing accounts where those systems do not require customer identification.

10.5 Digital product procurement and internal operational processes do not require disclosure of the real customer’s e-mail address or identity to such internal sources.

10.6 Personal data may also be shared as a result of the use of cookies, analytics, advertising or social login technologies, depending on your cookie preferences and the services you choose to use.

11. Cookies

11.1 Cookie files, commonly known as “cookies”, are small text files stored on the user’s device and intended for the use of the Website.

11.2 In addition, the Website may use similar technologies, such as scripts, pixels, tags, logs and local storage.

11.3 Cookies and consent preferences on Urazon.com are managed through the cookie preferences panel.

11.4 The Website may use the following categories of cookies:

• •Necessary cookies. Necessary cookies enable basic functions of the Website. The Website cannot work properly without these cookies. They are required for secure login, customer account access, shopping cart, checkout, payment flow, fraud prevention, consent preference storage and Website security.
• •Functional cookies. Functional cookies help the Website remember selected preferences and provide additional features, such as language, currency, region, display settings or optional third-party functions.
• •Analytics cookies. Analytics cookies help us understand how visitors interact with the Website. These cookies may provide information about page visits, traffic sources, browsing behaviour, device type and other usage statistics.
• •Performance cookies. Performance cookies help us measure and improve the technical performance of the Website. They may be used to analyse loading times, responsiveness, technical errors and Website stability.
• •Advertisement cookies. Advertisement cookies may be used to provide more relevant advertisements, measure advertising campaign performance and understand how visitors interact with promotional content.
• •Uncategorised cookies. Uncategorised cookies are cookies that have been detected but have not yet been assigned to a specific category. We regularly review such cookies and classify, update or remove them where appropriate.

11.5 It is also possible to distinguish the following types of cookies:

• •Session cookies are stored on the user’s device and remain there until the end of the browser session.
• •Persistent cookies are stored on the user’s device and remain there until they expire or are deleted by the user.

11.6 You can manage your cookie preferences at any time through the cookie preferences panel on the Website.

11.7 You may accept all cookies, reject optional cookies or save selected preferences.

11.8 Necessary cookies remain active because they are required for the Website to function.

11.9 You can also delete or block cookies through your browser settings.

11.10 Restrictions on the use of cookies may affect some functionalities available on the Website, including login, cart, checkout, payment flow and access to purchased digital products.

11.11 Cookies placed on your device may also be used by analytics and advertising providers cooperating with the Website, including Google and Meta services, where enabled and where you have given the required consent.

12. Facebook Login Data Deletion

12.1 If you use Facebook Login on Urazon.com and want to request deletion of your account data, please contact us at [email protected] or [email protected] using the email address connected to your Urazon account.

12.2 We will process your request and delete or anonymize the related account data in accordance with this Privacy Policy and applicable data protection laws.

12.3 This section may be used as the user data deletion instructions for Facebook Login.

13. Changes to This Privacy Policy

13.1 This Privacy Policy is effective from 30.06.2026.

13.2 We may change the provisions of this Privacy Policy in the future due to important reasons, for example if we change the scope of our services, introduce new features, change service providers, update payment methods, change cookie tools, modify security procedures, or if applicable laws or business details change.

13.3 We may notify users about changes to this Privacy Policy by:

• •Publishing the updated Privacy Policy on this page.
• •Displaying a notice on the Website where appropriate.
• •Sending registered users information by e-mail where the change is significant and legally required.

13.4 If you continue to use the Website and our services after the changes have been made, the updated Privacy Policy will apply from the date of publication.

13.5 This Privacy Policy may be available in various language versions. In the event of discrepancies between language versions, the English version shall prevail, unless applicable law requires otherwise.