Terms & Conditions

Terms Overview

These Terms and Conditions define the rules for using the online store available at urazon.com, placing orders, purchasing digital products, delivery of activation codes, complaints, refunds, and withdrawal rights.

1. Seller Information

1.1 The online store Urazon is operated by:

• •WINDOW DIGITAL Moussa Sediri
• •Karla Dedeciusa 1 / 48
• •93-217 Łódź, Poland
• •NIP: 7282845892

1.2 Contact emails:

• •General contact
• •[email protected]
• •Customer service
• •[email protected]
• •Returns and withdrawal
• •[email protected]
• •Legal and privacy
• •[email protected]

1.3 The Store sells digital products online. The Store does not provide physical delivery.

2. Definitions

2.1 For the purposes of these Terms:

2.2 “Store” means the online store available at urazon.com.

2.3 “Seller” means WINDOW DIGITAL Moussa Sediri, operating the Store.

2.4 “Customer” means any natural person, legal person, or organizational unit using the Store or placing an order.

2.5 “Consumer” means a natural person who concludes a contract with the Seller for purposes not directly related to their business or professional activity.

2.6 “Entrepreneur with Consumer Rights” means a natural person conducting business activity who concludes a contract directly related to their business activity, but where the contract is not of a professional nature for that person under applicable Polish law.

2.7 “Digital Product” means a product delivered in digital form, including activation codes, game keys, software keys, subscriptions, downloadable content codes, top-up codes, or other digital codes described on the Product Page.

2.8 “Activation Code” or “Code” means a digital code, license key, serial number, voucher code, or similar digital identifier used to activate, access, redeem, or download a Digital Product.

2.9 “Product Page” means the page in the Store describing a Digital Product, including its name, price, platform, region, language, technical requirements, restrictions, and other relevant information.

2.10 “Order” means the Customer’s declaration of intent to purchase a Digital Product from the Store.

2.11 “Contract” means a distance sales contract concluded between the Customer and the Seller through the Store.

2.12 “Reveal” or “Revealing the Code” means displaying or otherwise giving the Customer access to the Activation Code after payment and order verification.

3. General Rules of the Store

3.1 The Store enables Customers to purchase Digital Products online.

3.2 All Digital Products are delivered electronically only. No physical shipment is provided.

3.3 The Customer must use the Store lawfully, honestly, and in accordance with these Terms.

3.4 The Customer must provide true, current, and complete information during ordering, payment, account registration, complaint submission, and verification.

3.5 The Seller may temporarily suspend access to the Store for maintenance, security, technical updates, or reasons beyond the Seller’s control.

3.6 The Seller may refuse or cancel an order if required by law, payment rules, fraud prevention, regional restrictions, product availability, or security reasons.

4. Technical Requirements

4.1 To use the Store and receive Digital Products, the Customer needs:

• •a device with internet access
• •an active email address
• •a modern web browser
• •cookies and JavaScript enabled where necessary
• •access to a compatible platform, device, account, launcher, console, or software environment required for the Digital Product
• •the ability to receive emails from the Store.

4.2 The Customer is responsible for checking the Product Page before purchase and ensuring that the Digital Product is compatible with their device, account, platform, region, language, operating system, and technical environment.

4.3 The Seller is not responsible for failure to activate a Product caused by the Customer’s incompatible device, wrong account, wrong platform, wrong region, unsupported operating system, account restrictions, or failure to follow activation instructions, unless the Product Page contained incorrect or misleading information.

5. User Account and Guest Purchases

5.1 Customers may place orders as registered users or as guests.

5.2 Creating an account may allow the Customer to view order history, access Digital Products, manage personal data, and use additional Store features.

5.3 The Customer must keep account login details confidential and must not share account access with unauthorized persons.

5.4 The Seller may suspend or restrict an account if there is a justified suspicion of fraud, chargeback abuse, unauthorized access, violation of these Terms, or unlawful activity.

5.5 Guest Customers must keep their order confirmation email and access details secure. Loss of access to the email address used for the order may make support verification more difficult.

6. Digital Products and Activation Codes

6.1 Digital Products sold in the Store are supplied in digital form.

6.2 Activation Codes are usually single-use and may become permanently assigned to the Customer’s account, platform, device, region, or profile after redemption.

6.3 After successful activation, the Code may no longer be transferable, reusable, refundable, or recoverable.

6.4 The Customer must not disclose, publish, resell, copy, misuse, or share the Activation Code unless the Product Page expressly allows it.

6.5 The Seller is not responsible if the Customer reveals the Code to another person or uses it on the wrong account, platform, region, or device.

7. Product Information, Platform and Region Restrictions

7.1 Each Product Page may contain information about the product name, platform, region, language, activation method, technical requirements, limitations, price, and availability.

7.2 The Customer must check all product restrictions before placing an Order.

7.3 Some Digital Products may be restricted to specific countries, regions, languages, platforms, devices, launchers, accounts, or operating systems.

7.4 Some Digital Products may require a third-party account, internet connection, platform client, launcher, console subscription, software installation, or acceptance of third-party terms.

7.5 The Store is not responsible for changes made by third-party platforms, publishers, manufacturers, or service providers after the purchase, including changes to activation rules, account rules, regional access, product availability, software requirements, or platform compatibility.

7.6 Product images, covers, icons, logos, and descriptions may be illustrative. Trademarks, game names, software names, and platform names belong to their respective owners.

8. Order Placement

8.1 To place an Order, the Customer must select a Digital Product, review the Product Page, add the product to the cart, provide required order details, choose a payment method, accept required legal confirmations, and submit the Order.

8.2 Before placing the Order, the Customer must verify that all order details are correct, including email address, product, quantity, platform, region, language, and price.

8.3 The Customer is responsible for errors caused by providing an incorrect email address or incorrect order information.

8.4 The Seller may send order status information to the email address provided during checkout.

9. Contract Conclusion

9.1 Information displayed in the Store does not constitute a legally binding offer unless mandatory law states otherwise. It is an invitation to place an Order.

9.2 The Customer places an Order by completing checkout and confirming payment.

9.3 The Contract is concluded when the Seller confirms acceptance of the Order or makes the Digital Product available to the Customer after successful payment and verification.

9.4 The Seller may refuse to conclude the Contract or may cancel the Order if the product is unavailable, payment fails, verification fails, the Order appears fraudulent, the Customer violates these Terms, or the Order cannot be fulfilled for legal, technical, or security reasons. If the Store displays an obvious, gross, and material pricing error that a good-faith Customer should reasonably recognize as incorrect, the Seller may correct the error and contact the Customer before fulfillment, including offering the Customer the choice to place the Order at the corrected price or to receive a refund if payment has already been made.

9.5 If the Seller cancels a paid Order before delivery of the Digital Product, the Seller will refund the Customer using the same payment method where possible, unless another method is agreed or required.

10. Prices, VAT, Payments and Invoices

10.1 Product prices are displayed in the currency available in the Store at the time of purchase.

10.2 Product prices displayed in the Store include VAT where applicable. Any service fees, payment costs, or other mandatory charges are clearly displayed before the Customer places the Order.

10.3 The final payable amount, including applicable VAT, taxes, service fees, payment costs, or other mandatory charges, is displayed to the Customer before the Order is placed.

10.4 Available payment methods are shown during checkout.

10.5 The Seller may use external payment service providers to process payments. Payment processing may be subject to the payment provider’s own terms, fees, security checks, and authentication procedures.

10.6 The Seller issues electronic invoices. The Customer agrees to receive invoices electronically unless mandatory law provides otherwise.

10.7 Customers who require invoice details, including a VAT number, must provide correct invoice data before or during checkout.

11. Promotions and Lowest Price in the Last 30 Days

11.1 The Store may offer promotions, discounts, coupons, bundles, or other marketing campaigns.

11.2 Promotions may be limited by time, quantity, product, customer group, region, or other conditions stated in the promotion.

11.3 When the Store announces a price reduction, the Store will display the required information about the lowest price applied during the 30 days before the reduction, where required by applicable law.

11.4 Discount codes may not be combined unless the promotion rules expressly allow it.

11.5 The Seller may cancel a promotion if there is a technical error, obvious pricing error, abuse, fraud, or misuse of the promotion.

12. Digital Delivery

12.1 Digital Products are delivered electronically only.

12.2 Delivery may take place by email, customer account, order page, reveal link, or another digital delivery method available in the Store.

12.3 Delivery usually starts after successful payment and order verification.

12.4 Delivery may be delayed due to payment checks, fraud prevention, technical issues, product availability, manual verification, or reasons beyond the Seller’s control.

12.5 The Customer must ensure that the email address provided during checkout is correct and accessible.

12.6 The Customer should check spam, junk, promotions, and other email folders if the order email is not visible.

13. Accessing / Revealing the Activation Code

13.1 The Activation Code may be displayed directly in the Customer’s account, on the order page, through a reveal link, or sent by email.

13.2 The Customer may be required to click a “Reveal”, “Show Code”, “Access Code”, or similar button to access the Activation Code.

13.3 The moment the Code is revealed may be recorded by the Store for security, complaint, and withdrawal-right purposes.

13.4 Once the Code has been revealed, the Customer must keep it confidential and use it only according to the Product Page and activation instructions.

13.5 The Customer should activate the Code as soon as reasonably possible after receiving it and should contact support promptly if any activation issue occurs.

14. Right of Withdrawal

14.1 A Consumer and an Entrepreneur with Consumer Rights may generally withdraw from a distance contract within 14 days without giving a reason, unless an exception applies.

14.2 For Digital Products supplied as digital content not delivered on a tangible medium, the right of withdrawal may be lost if:

• •the Customer gave prior express consent to start performance before the end of the withdrawal period
• •the Customer acknowledged that they would lose the right of withdrawal once performance begins; and
• •the Seller supplied the Digital Product or made the Activation Code available.

14.3 In practice, if the Customer chooses to receive or reveal the Activation Code before the end of the 14-day withdrawal period and confirms the required consent and acknowledgement, the Customer may lose the right to withdraw from the Contract.

14.4 If the Code has not been revealed, accessed, used, or delivered, the Customer may contact the Seller at [email protected] to request withdrawal, subject to applicable law and order status.

14.5 To exercise the right of withdrawal, the Customer may send a clear statement to [email protected]

14.6 The statement should include:

• •full name
• •email address used for the Order
• •order number
• •product name
• •date of purchase
• •clear statement that the Customer withdraws from the Contract.

15. Loss of Withdrawal Right for Digital Content

15.1 The Customer understands that Digital Products may be supplied immediately after payment.

15.2 If the Customer requests immediate delivery or reveals the Activation Code before the end of the withdrawal period, the Customer loses the right of withdrawal for that Digital Product only where, before delivery or reveal, the Customer gave explicit prior consent to start performance, acknowledged that they would lose the right of withdrawal, and confirmation of the Contract and the consent and acknowledgement was provided to the Customer on a durable medium, for example by email.

15.3 The loss of withdrawal right does not limit the Customer’s statutory rights if the Digital Product is faulty, invalid, already used before delivery, not as described, or otherwise not in conformity with the Contract.

16. Refund Policy

16.1 Refunds are considered according to applicable law, these Terms, order status, and the nature of the Digital Product.

16.2 A refund may be granted, in particular, if:

• •the paid Order was cancelled before delivery
• •the Digital Product was not delivered and cannot be delivered
• •the Activation Code is proven to be invalid or already used before delivery
• •the Product Page contained a material error that caused the Customer to buy an unsuitable product
• •the Seller cannot provide a working replacement within a reasonable time
• •a refund is required by mandatory consumer law.

16.3 A refund may be refused, in particular, if:

• •the Activation Code was revealed and the Customer lost the right of withdrawal
• •the Code was successfully activated or redeemed
• •the Customer purchased the wrong product, platform, edition, region, or language despite correct information on the Product Page
• •the issue is caused by the Customer’s incompatible device, account, operating system, platform, region, or failure to follow instructions
• •the Customer shared, published, resold, or misused the Code
• •the Customer attempts a refund after using or redeeming the Digital Product
• •fraud, abuse, or chargeback misuse is suspected.

16.4 Nothing in this Refund Policy limits mandatory consumer rights under applicable law.

17. Faulty, Invalid or Already Used Codes

17.1 If the Customer receives a faulty, invalid, or already used Activation Code, the Customer must contact support as soon as possible at [email protected]

17.2 The Customer should include:

• •order number
• •email address used for the Order
• •product name
• •Activation Code, if requested by support
• •clear screenshot of the error message
• •description of the activation steps taken
• •platform, region, device, and account type used for activation
• •date and time of the activation attempt.

17.3 The Customer must not delete, hide, modify, crop excessively, or falsify screenshots or error messages.

17.4 The Seller may ask for additional information reasonably necessary to verify the issue.

17.5 If the Code is confirmed to be faulty, invalid, already used before delivery, or not in conformity with the Contract, the Seller may provide a replacement, repair the issue, provide activation assistance, reduce the price, or refund the Customer, according to applicable law and the circumstances of the case.

18. Complaint Procedure

18.1 Complaints may be submitted by email to [email protected]

18.2 A complaint should include:

• •Customer’s name
• •email address used for the Order
• •order number
• •product name
• •description of the problem
• •screenshots or other evidence
• •preferred resolution, if applicable.

18.3 The Seller will review complaints fairly and within the time required by applicable law.

18.4 For Consumer complaints, the Seller will respond within 14 calendar days unless mandatory law provides a different period.

18.5 The response will be sent to the email address used by the Customer or the email address from which the complaint was submitted.

18.6 The Seller may request additional information if the complaint cannot be assessed based on the provided materials.

19. Customer Obligations

19.1 The Customer must:

• •provide accurate order and contact details
• •read the Product Page before purchase
• •check platform, region, language, and technical requirements
• •use the Digital Product lawfully
• •keep Activation Codes confidential
• •follow activation instructions
• •cooperate reasonably in complaint verification
• •not abuse promotions, refunds, chargebacks, or account features
• •not use the Store for unlawful, fraudulent, automated, or malicious activity.

19.2 The Customer must not:

• •attempt unauthorized access to the Store
• •use stolen payment methods or false identity data
• •resell or distribute Codes where not permitted
• •submit false complaints or manipulated evidence
• •make chargebacks after receiving and using a valid Digital Product
• •interfere with Store systems, security, or payment processing.

20. Fraud Prevention and Order Verification

20.1 The Seller may verify Orders to prevent fraud, unauthorized payments, account abuse, chargeback abuse, and unlawful activity.

20.2 Verification may include checking payment status, order data, risk signals, email confirmation, order history, or requesting additional information from the Customer.

20.3 The Seller may delay delivery during verification.

20.4 The Seller may cancel or refund an Order if verification fails, payment appears unauthorized, fraud is suspected, the Customer refuses necessary verification, or the Order breaches these Terms.

20.5 The Seller is not obliged to disclose detailed fraud detection methods if disclosure could compromise Store security.

21. Pre-orders

21.1 Some Digital Products may be offered as pre-orders.

21.2 The Product Page will indicate if a product is a pre-order and may show an estimated release or delivery date.

21.3 Release dates and delivery dates may change due to reasons beyond the Seller’s control.

21.4 If a pre-order cannot be fulfilled, the Seller will inform the Customer and provide an appropriate solution, which may include a refund.

21.5 If the Activation Code for a pre-order has not yet been delivered or revealed, the Customer may contact support to request cancellation, subject to applicable law and the specific pre-order conditions.

22. Reviews and User Content

22.1 The Store may allow Customers to submit reviews, ratings, comments, or other user content.

22.2 The Customer must ensure that submitted content is lawful, truthful, respectful, and does not infringe third-party rights.

22.3 The Customer must not submit fake reviews, misleading statements, offensive content, spam, advertising, personal data of third parties, or unlawful content.

22.4 The Store may moderate, refuse, hide, or remove user content that violates these Terms or applicable law.

22.5 If the Store marks a review as verified, it means the Store has used available order data or other reasonable technical methods to check whether the review is connected with a real purchase.

22.6 If the Store publishes unverified reviews, the Store may indicate that such reviews have not been verified.

23. Intellectual Property

23.1 All Store content, including text, design, layout, graphics, logos, icons, product presentation, and software elements, is protected by intellectual property rights unless stated otherwise.

23.2 The Customer may use Store content only for personal, lawful use related to browsing the Store and purchasing products.

23.3 The Customer may not copy, reproduce, scrape, distribute, modify, reverse-engineer, or commercially use Store content without permission.

23.4 Names, logos, trademarks, software titles, game titles, publisher names, platform names, and other third-party identifiers belong to their respective owners.

23.5 The Store is not affiliated with or endorsed by third-party platform owners, publishers, or manufacturers unless expressly stated.

24. Liability

24.1 The Seller is liable to Consumers and Entrepreneurs with Consumer Rights according to mandatory applicable law.

24.2 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

24.3 For Customers who are not Consumers or Entrepreneurs with Consumer Rights, the Seller’s liability is limited to direct losses caused intentionally or by gross negligence, to the maximum extent permitted by law.

24.4 The Seller is not liable for:

• •incorrect data provided by the Customer
• •failure to receive emails due to incorrect email address, spam filters, or mailbox settings
• •third-party platform outages, bans, account restrictions, policy changes, or service changes, but only where the Digital Product conformed to the Contract at the time of supply and the problem does not result from a hidden legal or physical defect, revoked or invalid key, or lack of conformity existing at delivery
• •incompatibility caused by the Customer’s device, account, region, platform, or software environment
• •losses caused by sharing or publishing the Activation Code
• •indirect losses, lost profits, or business interruption, to the extent permitted by law.

25. Consumers and Entrepreneurs with Consumer Rights

25.1 Consumers have the rights granted by applicable consumer protection law.

25.2 Entrepreneurs with Consumer Rights may benefit from certain consumer protections where applicable under Polish law.

25.3 If any provision of these Terms is less favorable to a Consumer or Entrepreneur with Consumer Rights than mandatory law, the mandatory law applies instead.

25.4 The Seller does not intend to exclude or limit statutory consumer rights, rights related to lack of conformity, or withdrawal rights where they apply.

26. Privacy and Personal Data

26.1 The Seller processes personal data in accordance with applicable data protection law and the Store’s Privacy Policy.

26.2 The data controller is WINDOW DIGITAL Moussa Sediri.

26.3 Personal data may be processed for purposes including:

• •account registration
• •order handling
• •payment processing
• •digital delivery
• •customer support
• •complaint handling
• •fraud prevention
• •invoice issuance
• •legal obligations
• •marketing communication, if the Customer gives consent.

26.4 Questions about privacy and personal data may be sent to [email protected]

26.5 The Customer should read the Store’s Privacy Policy for detailed information about data processing, rights, retention periods, cookies, and third-party service providers.

27. Newsletter and Marketing Communication

27.1 The Customer may voluntarily subscribe to the Store’s newsletter or marketing communication.

27.2 Subscription requires consent where required by law.

27.3 The Customer may unsubscribe at any time using the unsubscribe link or by contacting the Store.

27.4 Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

27.5 Service messages related to orders, payments, delivery, complaints, security, or account operation are not marketing messages and may be sent where necessary to perform the Contract or comply with legal obligations.

28. Account Suspension or Termination

28.1 The Seller may suspend, restrict, or terminate a Customer account if:

• •the Customer violates these Terms
• •fraud or payment abuse is suspected
• •the Customer uses false data
• •the Customer misuses refunds, chargebacks, promotions, or complaints
• •the account is used for unlawful activity
• •security of the Store or other Customers is at risk.

28.2 Before suspension or termination, the Seller may contact the Customer where reasonable, unless immediate action is necessary for security, legal, or fraud-prevention reasons.

28.3 Account suspension does not remove the Customer’s statutory rights related to already concluded Contracts.

28.4 The Customer may request account deletion, subject to legal retention duties, accounting duties, fraud-prevention needs, and unresolved orders or complaints.

29. Out-of-court Complaint Handling / Consumer Help

29.1 The Customer should first contact the Seller at [email protected]

29.2 The Seller aims to resolve disputes directly and fairly.

29.3 Consumers in Poland may seek help from municipal or district consumer ombudsmen, the Trade Inspection, consumer organizations, or other competent consumer protection bodies.

29.4 Consumers may also use available out-of-court dispute resolution mechanisms where applicable.

29.5 The former European Online Dispute Resolution platform is no longer available. Consumers may use current consumer redress information and national dispute resolution bodies available through official European and national consumer protection channels.

29.6 The Seller may decide whether to participate in voluntary out-of-court dispute resolution on a case-by-case basis, unless mandatory law requires otherwise.

30. Governing Law and Jurisdiction

30.1 These Terms and Contracts concluded through the Store are governed by Polish law, subject to mandatory consumer protection rules that may apply to Consumers in their country of residence.

30.2 For Consumers, disputes may be handled by the competent courts under applicable consumer protection and civil procedure rules.

30.3 For Customers who are not Consumers or Entrepreneurs with Consumer Rights, the competent court shall be the court having jurisdiction over the Seller’s registered address, unless mandatory law provides otherwise.

31. Changes to the Terms

31.1 The Seller may change these Terms for important reasons, including:

• •changes in law
• •changes in Store functionality
• •changes in payment, delivery, or verification methods
• •security reasons
• •technical changes
• •organizational changes
• •new products or services
• •need to clarify existing provisions.

31.2 Changes apply to future Orders from the date indicated in the updated Terms.

31.3 Changes do not affect Contracts concluded before the effective date of the changes, unless mandatory law allows or requires otherwise.

31.4 Registered Customers may be informed about material changes by email or through the Store.

31.5 If the Customer does not accept the updated Terms, the Customer should stop using the Store and may request account deletion, subject to unresolved orders and legal retention obligations.

32. Final Provisions

32.1 These Terms are available electronically in the Store.

32.2 The Customer may save, print, or download these Terms.

32.3 If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions remain valid.

32.4 Invalid provisions shall be replaced by valid provisions that most closely reflect the original purpose, where permitted by law.

32.5 Matters not regulated in these Terms are governed by applicable Polish and European Union law.

32.6 For legal matters, contact [email protected]