I Bought the Wrong Region
Always check the region shown on the product page before you buy. Refunds are handled according to our Return & Refund Policy.
Check the Region Before You Buy
Every product page shows which region the product version is for.
1Check the Regions field
The Regions field on the product page shows the region of the product version, for example Global, Europe or United States.
2Check availability in your country
The product page shows whether the product is Available in or Not available in your detected country. Select it to open Region Restrictions with the list of allowed countries for this product version.
What Our Policy Says
These points come from our Return & Refund Policy.
Read the Return Policy1Wrong region purchases
A refund may be refused if you purchased the wrong product, platform, edition, region, or language despite correct information on the Product Page.
2Region or account issues
A refund may also be refused if the issue is caused by your incompatible device, account, operating system, platform, region, or failure to follow instructions.
3Code not yet revealed
If the Activation Code has not been revealed, accessed, used, redeemed, or delivered, you may contact us to request withdrawal, subject to applicable law and order status.
4Error on the product page
A refund may be granted if the Product Page contained a material error that caused you to buy an unsuitable product.
5Your statutory rights
Nothing in the Refund Policy limits mandatory consumer rights under applicable law.
Need Help?
Our Support Team can help.
Contact us1Contact support
Please contact our Support Team through the Contact Us page and include your order number, the email address used for the order and the product name.